Terms and conditions

Article 1 – Preamble

The information and photos on the website escapaderomantique-france.com are regularly updated. However, they have no contractual value and the articles of these General Conditions prevail on them

Escapade Romantique en France Limited liability company with the capital of  5 000 €, SIRET  531 983 401 RCS Nantes
License travel IM044110018
Garanty : GROUPAMA 8-10 Rue d’Astorg 75413 PARIS CEDEX 08
Insurance : GROUPAMA LOIRE-BRETAGNE 23, Boulevard Solférino 35012 RENNES

Article 2 : Decree No. 94-490 of 15 June 1994

The conditions for conducting activities related to the organization and sale of travel and holidays are determined by decree N94-490 of 15 June 1994 in application of Article 31 of Law No. 92-645 of July 13, 1992 (cf Extracts)

Article 3 : Reservation

The reservation of a service becomes firm :

• after acceptance of the booking agreement sent by mail to ESCAPADE ROMANTIQUE EN FRANCE before the deadline listed on the booking form
• after receipt of a deposit of 30% of the total price of stay, charges included
• after confirmation of booking by ESCAPADE ROMANTIQUE EN FRANCE sent by mail within 48 hours of receipt of the deposit (or total price in case of late booking)

Article 4 : Payment of balance

The customer agrees to pay ESCAPADE ROMANTIQUE EN FRANCE the balance of the agreed service and remaining due, and one month before the start of the first service booked, subject to compliance with Article 98, paragraph 10 of General Conditions sales. The customer has not paid the balance by the agreed date is deemed to have canceled his visit. Therefore, the benefit is again offered for sale and no payment will be made

Article 5 : Late booking

If you register less than 60 days prior to delivery, full payment will be required at booking.

Article 6: Cancellation by the customer

All cancellations must be notified by registered to ESCAPADE ROMANTIQUE EN FRANCE. In this case, the amount retained by ESCAPADE ROMANTIQUE EN FRANCE, will be as follows:

• Cancellation more than 45 days before the start of the service: it will be held 7% of the amount of benefit, with a minimum of 50 €
•  cancellation between the 31st and 45th day included: 25% will be withheld from the amount of benefit;
•  cancellation between the 15th and 30th day included: 50% will be withheld from the amount of benefit;
•  cancellation between the 5th and 14th day included: 80% will be withheld from the amount of benefit;
•  Cancellation less than 4 days before departure will be retained 100% of the amount of benefit.

In case of no show one or more participants at the guest’s arrival, there will be no refund, unless otherwise determined by the provider.

In case of reduction of staff, taking place prior to the settlement of the balance, a reassessment of the cost of the trip will be considered (if a number of people below the minimum number stated)

Article 7: Insurances :

The customer is responsible for all damages caused by him. He is requested to check whether covered by any insurance personal insurance called “holiday”.

It is also advised customers to take out cancellation insurance either directly or through ESCAPADE ROMANTIQUE EN FRANCE (only for residents of the European Union)

Article 8: Inability by the vendor to provide ongoing benefits, the benefits provided in the contract:

When, during delivery, the seller is unable to provide a major part of services under the contract, representing a significant percentage of the price paid by the buyer, ESCAPADE ROMANTIQUE EN FRANCE, without prejudice to claiming reparation for any loss suffered, will offer a benefit in lieu of the benefit provided and bear any additional cost. If the service accepted by the buyer is of inferior quality, ESCAPADE ROMANTIQUE EN FRANCE will refund the price difference before the end of the service. If the seller can not propose an alternative service or if it is refused by the buyer for valid reasons, the first set to a second compensation calculated on the same basis as in case of cancellation by the seller.

Article 9 : Cancellation by the seller :

When, prior to delivery, ESCAPADE ROMANTIQUE EN FRANCE cancels the delivery, he must inform the purchaser by registered letter with return receipt. The purchaser, without prejudice to claiming reparation for any loss incurred, will be refunded immediately without penalty of the amount paid. He will also receive, compensation at least equal to the penalty he would pay if the cancellation was of his own act by that date. These provisions do not apply when an amicable agreement is concluded for the purpose of acceptance by the purchaser of the provision of alternative proposed by the vendor.

Article 10 Interruption of the service:

In case of interruption of the service by the customer, there will be no refund.

Article 11 : Claims:

Any complaint relating to a service must be addressed as soon as possible, by mail recommended with acknowledgement of delivery to ESCAPADE ROMANTIQUE EN FRANCE qualified to only emit a decision on the litigations.

Article 12 : Litigations

Any dispute concerning the application of these general conditions will be the exclusive jurisdiction of the court of the chief town of the department of ESCAPADE ROMANTIQUE EN FRANCE.

Extracts of décree n° 94-490 of 15 june 1994 ————- Return

Article 95: Subject to the exclusions provided in the second paragraph (a and b) of section of the Act of 13 July 1992, any offer or sale of travel services or stays result in the submission of relevant documents meeting the rules defined by this Title.
In case of sale of airline tickets or on regular unaccompanied delivery related thereto, the seller delivers to the purchaser one or more tickets for the entire trip issued by the carrier and under responsibility.
In the case of transport on demand, the name and address of the carrier for whom the tickets are issued, must be mentioned. The separate billing of various components of a tourist package, does not exempt the vendor from the obligations placed upon it by this title.

Article 96: Prior to the contract on the basis of a written document bearing his name, address and details of the administrative authorization, the vendor must provide the consumer with price information, dates and other aspects of the services provided during the trip or stay such as: :

1.the destination, the means, characteristics and categories of transport used,

2.the type of accommodation, its location, its comfort and its main features, its approval and tourist classification corresponding to the regulations or customs of the host country,

3.meals provided,

4.description of the itinerary in the case of a circuit,

5.the administrative and health to be carried out, in particular, border crossings and their times of completion,

6.visits, excursions and other services included in the package or available at an extra price,

7.the minimum or maximum size of the group for the journey or the stay and, if the journey or stay is subject to a minimum number of participants, the deadline for informing the consumer in case of trip cancellation or holiday, this date can be set at least 21 days before departure,

8.the amount or percentage of the price to be paid as a deposit on signing the contract and the schedule of payment of the balance,

9.how to revise prices as provided by the contract pursuant to section 100 of this Decree10.les conditions d’annulation de nature contractuelle,

11.the cancellation policy set out in Articles 101, 102, 103 and below,

12.details of the risks covered and the amount of cover under the insurance contract covering the consequences of the civil liability of travel agencies and the civil liability of associations and nonprofit organizations and local tourism,

13.Information regarding optional subscription of an insurance contract covering certain risks, including repatriation costs in case of accident or illness.

Article 97: The prior information to the consumer binds the seller, unless in the latter the seller expressly reserves the right to change certain elements.
The seller must, in this case clearly indicate that this modification can occur and in which elements. In any event, changes to the prior information must be communicated in writing to the consumer before the contract is concluded

Article 98: The contract concluded between the seller and the buyer must be in writing, in duplicate, one of which is given to the purchaser, and signed by both parties, it must contain the following clauses:

1.the name and address of the seller, its guarantor and insurer and the name and address of the organizer,

2.the destination or destinations of travel and, in case of a holiday, the different periods and dates,

3.the means, characteristics and categories of transport used, the dates, times and places of departure and return,

4.the type of accommodation, its location, its comfort and its main characteristics, its tourist classification under the regulations or customs of the host country,

5.the number of meals provided,

6.the itinerary in the case of a circuit,

7.visits, excursions or other services included in the total price of the trip or stay,

8.the total price of services billed and an indication of any possible review of the billing pursuant to section 100 below,

9.indication if any, charges or fees for certain services such as landing taxes, embarkation or disembarkation at ports and airports, tourist taxes where not included in the price of the service or services provided,

10.the timing and mode of payment; in any event, the last payment made by the buyer will be less than 30% of the travel or residence and shall be made upon delivery of documents to the journey or the stay,

11.the conditions requested by the buyer and accepted by the seller,

12.the manner in which the purchaser may make the seller a complaint louse or improper performance of the contract, which complaint must be addressed as soon as possible, by registered letter with acknowledgment of receipt and reported to the seller in writing, possibly, to the tour operator and service provider concerned,

13.the deadline for informing the buyer in case of cancellation of the trip or stay by the seller in case the cancellation of the trip or stay is subject to a minimum number of participants, in accordance with 7 of Article 96 above,

14.the cancellation of a contractual nature,

15.the cancellation provided for in Articles 101, 102 and 103 below,

16.details of the risks covered and the amount of coverage under the insurance contract covering the consequences of the professional liability of the seller,

17.particulars of the insurance contract covering the consequences of certain cases of cancellation signed by the purchaser (policy number and insurer’s name), as well as information concerning the assistance contract covering certain risks, including repatriation costs in case of accident or illness, in which case, the seller must give the buyer a document specifying at least the risks covered and risks excluded,

18.the deadline for informing the seller in case of transfer of the contract by the buyer,

19.commitment to provide in writing to the buyer, at least ten days before the scheduled date for his departure, the following information:

a.the name, address and telephone number of the vendor’s local representative or, failing that, the names addresses and phone numbers of local organizations that can assist the consumer in case of difficulty or, failing that, the number call to establish urgently a contact with the seller,

b.for travel and stay of minors abroad, a phone number and an address for direct contact with the child or the person’s place of residence.

Article 99 : The buyer can transfer the contract to a transferee who meets the same conditions as him for the trip or stay, as long as the contract has no effect.

Unless stated more favorable to the transferor, it must inform the seller of his decision by registered letter with acknowledgment of receipt at least seven days before the trip.

In the case of a cruise, this period is extended to 15 days. This assignment is not subject in any case, prior authorization of the seller.

Article 100: When the contract contains an express right to revise prices, within the limits prescribed by section 19 of the Act of 13 July 1992, it must indicate how the calculation, both upside and downward price changes, including the costs of transport and related taxes, the currency or currencies that may affect the price of the trip or stay, the share price at which the variation applies, the course of the currency or currencies used as reference when setting the price in the contract.

Article 101: When before the start of the buyer, the seller is forced to make a change to one of the essential elements of the contract such as a significant increase in price, the buyer may, without prejudice to recourse in compensation for any loss suffered, and after being informed by the seller by registered letter with acknowledgment of receipt:
- Either cancel the contract without penalty and get an immediate refund of amounts paid,
- Or accept the modification or replacement trip offered by the seller: an addendum detailing the changes is then signed by the parties, any decrease in price is deducted from the sums remaining due by the purchaser and, if the payment already made by the latter exceeds the price of the service changed, the overpayment must be returned before the departure date.

Article 102: In the case provided by section 21 of the Act of 13 July 1992, when, before the start of the buyer, the seller cancels the trip or stay, he must inform the purchaser by registered letter with acknowledgment, the purchaser, without prejudice to claiming reparation for any loss suffered, obtains from the seller and the immediate repayment of sums paid without penalty, the purchaser receives, in this case, compensation at least equal to the penalty he would have paid if the cancellation was therefore at that time. The provisions of this Article shall in no way prevent the conclusion of an amicable agreement to be acceptance by the buyer, a journey or holiday alternative offered by the vendor.

Article 103: When, after the departure of the buyer, the seller is unable to provide a major part of services under the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudice to claiming reparation for any loss suffered:
- Either offer services provided and bear any additional cost and, if the services accepted by the buyer are of inferior quality, the seller must refund, from his back, the price difference,
- Or, if unable to propose any alternative service or if they are refused by the purchaser for valid reasons, provide the buyer at no extra price of tickets to ensure his return in conditions that may be deemed equivalent to the place of departure or to another location agreed by both parties. —————- Return